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Nadoo Cloud

Nadoo Cloud Terms of Service

The rights, obligations and conditions governing the use of Nadoo Cloud services by the Company and its customers.

Published: September 14, 2026

Article 1. Purpose and Scope

  1. These Terms set out the rights, obligations and responsibilities of NadooModoo Inc. (the “Company”) and the customer in connection with the use of Nadoo Cloud services.
  2. In these Terms, the services mean GPU compute resources, storage, management features and related services identified by the Company as available in the order interface or an individual agreement. Available features, supported environments, regions, capacity and usage limits are subject to the applicable order conditions.
  3. An order form or supplemental agreement separately agreed between the Company and the customer takes precedence only for matters expressly addressed in that document. Personal data processing is governed by the Privacy Policy and any applicable separate processing agreement, without limiting overriding statutory obligations or customer rights.
  4. Changes to technical documentation alone do not change fees, refunds, purposes of data use, retention periods or liability terms. Changes to contractual terms are governed by Article 12.

Article 2. Contract Formation and Accounts

  1. The customer applies to use the services after reviewing and agreeing to these Terms and the applicable order conditions. A service contract is formed when the Company accepts the application and notifies the customer. Account registration is separate from ordering paid resources; registration alone does not guarantee the provision of all resources or the availability of capacity.
  2. The initial services are offered to businesses and institutions for business purposes. Independent registration or purchases for personal consumer purposes are outside this scope. A person applying on behalf of an organization must be authorized to enter into the contract and manage resources. Organization representatives and users may use individual accounts within the authority granted by the organization.
  3. The customer must provide accurate registration, payment and contact information and keep it up to date. The Company may request information to the extent necessary to verify identity or authority, prevent misuse or comply with law.
  4. The Company may reject or defer an application for reasonable grounds, including false information, an unauthorized application, prohibited conduct or unavailable resources, and will explain the grounds to the extent not prohibited by law. Payments for orders that cannot be fulfilled will be handled under Article 6.

Article 3. Account and Organization Management

  1. The customer must protect passwords, API keys and other credentials and grant authorized users only the access they need. The customer must notify the Company upon becoming aware of compromised credentials or unauthorized access.
  2. An organizational customer must manage the use of the services by users it authorizes. This does not transfer to the customer all responsibility for unauthorized access caused by a service defect or a cause attributable to the Company.
  3. Closing an individual account, terminating an organization's service contract and deleting organization data are separate procedures. If other duly authorized persons remain in the organization, an individual's account closure alone does not cause that organization's data to be deleted.
  4. The Company may verify the identity and authority of persons requesting account recovery, organization termination, refunds or data export. Information required for verification is limited to what is necessary for that purpose.

Article 4. Service Scope and Use Restrictions

  1. The Company provides the services within the features and supported environments specified in the order. Allocation of new on-demand resources may be delayed or declined depending on available capacity at the time. Separately contracted reserved or guaranteed capacity is subject to its own terms.
  2. Unless separately agreed, the Company does not guarantee immediate allocation of new resources, specific processing speeds or performance figures, uninterrupted operation, a fixed recovery completion time or a numerical availability level. This provision does not exclude the obligation to provide expressly sold features or liability imposed by law.
  3. The customer must comply with notified quotas and technical limits and manage its own code, models, applications, settings and third-party software licenses. Components managed by the Company and those managed by the customer are distinguished in the product information or individual agreement.
  4. The customer must not misuse the services, including by processing unlawful content, infringing rights, conducting unauthorized intrusions or scans, distributing malware, disrupting services, bypassing authentication, billing or quotas, or engaging in mining that is not permitted. Separately approved security testing is permitted only within the approved scope.
  5. Lawful commercial workloads and legitimate expression of opinions are not prohibited in themselves. For regulated information or uses requiring specific safety assurances, the customer must first check the product's supported scope and applicable law. Without a separate agreement, the Company is not deemed to provide suitability certification or professional judgment for such uses.

Article 5. Fees and Payment

  1. Before an order is placed, the Company provides information on prices, billing units and settlement cycles, currency and taxes, charges for compute and retained resources, and when billing starts and ends. Specific fee conditions are stated in the order interface or individual agreement.
  2. Charges for compute resources are distinguished from charges for retained resources such as storage. Resources retained by the customer may continue to incur charges after compute is stopped, under the notified conditions. When a stop or termination request is made, the Company explains which resources continue to incur charges and how to delete or export them.
  3. The Company separately explains the termination request and the point at which billing actually ends. Improper charges caused by the Company's processing delays or errors will be corrected after verification. The Company does not charge indefinitely for delays attributable to it merely because a termination request has not been completed.
  4. The same usage will not be charged twice due to duplicate processing of usage, payment or resource-state events. Billing disputes may be submitted through customer support with the resource identifier and relevant usage time.
  5. Automatic top-ups or renewals apply only when the customer has reviewed and selected their conditions. The Company provides a way to review, change and disable these settings. This provision does not apply to products that do not offer those features.
  6. Price changes apply to usage from the effective date notified in advance and do not retroactively increase charges already incurred. Separately agreed reserved or committed rates are governed by that agreement.

Article 6. Credits, Refunds and Billing Errors

  1. Purchased balances and credits granted free of charge are managed separately. The scope of use, expiration date and deduction order of free credits are disclosed before they are granted. Displaying them together with a purchased balance does not change their respective nature.
  2. When the customer requests termination, the Company returns the unused purchased balance after settling fees for services properly provided and confirmed outstanding amounts. Fees for properly provided services are not refundable solely because the customer did not achieve the expected training results or business outcomes. Services differing from their advertised or contracted terms and statutory rights are treated separately.
  3. Free credits are not refundable in cash. Expiration, deductions and refund fees for purchased balances are governed by law and the applicable conditions disclosed in advance. Undisclosed fees or penalties will not be deducted at the Company's discretion.
  4. Duplicate charges, overpayments and payments for services the Company could not provide will be corrected or returned after the facts are verified. This provision does not limit statutory refund or withdrawal rights.
  5. Refund requests and billing disputes may be submitted through the customer support channels indicated in the service interface or the Company's website. The Company verifies the requester's authority and payment details, processes the request without delay and notifies the requester of the result. Statutory processing deadlines and refund methods apply where specified. If additional verification or payment-provider processing causes a delay, the Company explains the reason and expected schedule.
  6. Early termination conditions for separately committed or reserved products, and conditions for compensation credits, apply only when those products are actually offered and the conditions have been made clear to the customer.

Article 7. Customer Data and Intellectual Property

  1. Rights to code, models, data, files and workload outputs supplied by the customer belong to the customer or the lawful rights holder. Where separate licenses apply to third-party models or software, their terms must also be checked.
  2. The Company processes customer data to the extent necessary to provide the services, maintain security, respond to incidents, provide support and comply with law. Human access for support is restricted and managed to the minimum necessary for the task and authorized scope.
  3. The Company does not use customer data or outputs to train or fine-tune its own or a third party's models without the customer's separate express consent. Processing necessary for security checks or usage statistics is not treated as consent to model training.
  4. Rights to the Company's software, console, documentation and trademarks belong to the Company or the lawful rights holder. The customer must not reproduce or distribute them without authorization or bypass access controls. Acts permitted by law or applicable open-source licenses are governed by those permissions.
  5. The categories, purposes, periods, processors and transfers of personal data processing, and the methods of exercising rights, are governed by the Privacy Policy reflecting the actual processing. The customer's responsibility for the lawfulness of its content does not replace the Company's personal data protection obligations.

Article 8. Storage, Backup, Export and Deletion

  1. Temporary storage and separately retained storage have different data persistence conditions. For each product, the order interface or individual agreement explains whether data persists, charges continue and export is available upon stopping, termination or deletion.
  2. Unless a separate backup product is contracted, the customer must maintain independent copies of important data. The Company does not guarantee automatic backups it does not offer, specific recovery points or times, or recovery of temporary storage or explicitly deleted data. The Company implements the protection measures required for its storage and fulfills its stated retention and deletion obligations.
  3. When the customer expressly requests deletion, the Company enables the customer to check the deletion target, irreversibility and effects on related resources. An explicit deletion request by an authorized person is distinguished from simply ending compute execution.
  4. Conditions for deleting retained resources upon termination or insufficient balance are specified in advance in the order interface or individual agreement. Under those conditions, the Company explains the reason and scheduled time of deletion, export methods and costs, and conditions such as a top-up that can cancel deletion. If deletion conditions were not agreed in advance, the Company provides a reasonable opportunity to export data before handling it under applicable law. Explicit customer deletion requests and legally required immediate actions are handled accordingly.
  5. Data export after account closure may be supported through a limited process that verifies the requester's identity and authority. This does not require reactivating previous workloads or general management tokens. Data conversion, application migration and large-scale data transfer work that is not offered is not included in basic support. Work requiring additional fees is explained and agreed in advance.
  6. Information needed for statutory retention or dispute handling is retained only for the applicable purpose and period and destroyed when that ground ceases to exist. Backups and replicas are handled under applicable retention and destruction procedures, with access and use restricted during retention.

Article 9. Support, Maintenance and Service Restrictions

  1. General support channels and operating hours are indicated in the service interface or the Company's website. A separate support contract, if any, governs its own terms. Unless separately agreed, dedicated round-the-clock assistance, immediate resolution and a fixed recovery completion time are not provided.
  2. For planned maintenance affecting the services, the Company provides advance notice of the reason and schedule where practicable. For urgent incidents or security actions that cannot be notified in advance, the Company explains the reason and follow-up actions after confirmation, unless prohibited by law.
  3. The Company may restrict the services to the extent necessary to address security threats, unlawful conduct or misuse, nonpayment or legal requirements. Except where urgent action is necessary, the Company explains the reason and remedy and provides an appropriate opportunity to correct the issue.
  4. Once the reason for a restriction is resolved or an objection is found justified, the restriction is lifted after necessary checks. Charges during a restriction distinguish resources actually provided or retained and are handled under Article 5.
  5. The absence of general assistance outside support hours does not exempt the Company from legally required responses or notices, including those concerning personal data breaches.

Article 10. Termination and Settlement

  1. The customer may request termination of resources or the service contract through the available features or customer support. Termination on behalf of an organization must be requested by a duly authorized person.
  2. After checking the scope of the request and necessary identity and authority, the Company processes it under the notified procedure and explains the termination status, final settlement, remaining resources and treatment of data. Outstanding amounts alone do not justify forcing continued usage and additional charges.
  3. If the Company terminates a contract for a material breach, it explains the reason, effective time and correction or objection procedure, unless doing so conflicts with law or urgent protective measures.
  4. When discontinuing a product, the Company provides advance notice of the reason and schedule and a reasonable period for data export and ending usage. Notice periods specified by law or an individual agreement are observed. Payments for services not provided after termination and unused purchased balances are settled under Article 6, and data is handled under Article 8. Where legal requirements, urgent security actions or force majeure prevent advance notice, the Company explains the reason and follow-up procedure without delay.
  5. Matters that by their nature must survive termination, including settlement of accrued fees, necessary data protection and deletion, and dispute handling, continue to apply after termination.

Article 11. Scope of Liability and Additional Compensation

  1. The Company and the customer are each liable under applicable law and the contract for loss caused to the other party by causes attributable to them.
  2. The Company is not liable for loss arising from the customer's environment, settings or applications, external communications networks or circumstances beyond the Company's reasonable control to the extent that there is no fault attributable to the Company or causal connection to such fault. Use of a third party alone does not exempt the Company from responsibility for its own management failures.
  3. If a separate agreement sets the scope or limit of liability, those conditions apply to the extent permitted by law. In the absence of a separate agreement, applicable law governs. Such limits do not apply to liabilities or rights that cannot legally be limited, including liability for intent or gross negligence and personal data-related liability.
  4. Additional compensation such as service credits based on numerical availability applies only under a separately concluded SLA and its specified scope and conditions. The absence of an SLA does not exclude correction of overpayments, return of payments for services not provided or statutory liability for damages.

Article 12. Changes, Notices, Disputes and Contact

  1. When changing these Terms or important product conditions, the Company gives advance notice in the service interface or on its website, stating the changes, reasons and effective date. Adverse or material changes are also individually notified through registered contact details or other means, with a reasonable period for customers to review the changes and decide whether to agree. Stricter notice periods, methods or consent procedures required by law or an individual agreement take precedence.
  2. When changing rights or obligations under an existing contract, the Company provides consent, rejection and termination procedures under applicable law. Merely visiting the website or reading technical documentation is not treated as blanket consent to new adverse conditions.
  3. Individual notices are sent to the customer's registered contact details or through an agreed method. The customer must keep contact details current, and the Company maintains necessary notice records.
  4. This contract is governed by the laws of the Republic of Korea. Disputes are first discussed through customer support. For unresolved disputes, the parties agree that the Seoul Central District Court shall have exclusive jurisdiction at first instance. However, where applicable law provides otherwise or does not permit this jurisdiction agreement, jurisdiction shall lie with the court designated under that law. Customer rights under applicable mandatory law cannot be restricted even by a separate business agreement.
  5. Inquiries regarding the services, these Terms, termination, refunds or rights infringement may be submitted through the customer support channels indicated in the service interface or the Company's website. The Company's business information and contact details are available on its website.